hjzy Responsible Gaming
Your safety is our priority
Gaming is a form of entertainment — when played in a controlled and mindful way, it stays enjoyable. hjzy is committed to helping you set your own limits.
hjzy believes gaming brings genuine enjoyment only when it is experienced as mindful, moderate entertainment. Online casino or sports betting should never be considered an alternative source of income. We want every one of our users to play with a clear head, within a set budget, and with complete peace of mind.
Responsible gaming means more than just controlling yourself — it means creating an environment where gaming remains a positive experience. At hjzy, you are in control of your own account — everything from deposit limits to self-exclusion is in your hands.
Gaming problems can affect anyone, even those who consider themselves in control. That is why it is wise to seek help at the very first sign of a problem. The hjzy support team is available in Bengali 24/7, right by your side.
Why is responsible gaming important?
Statistically, in most cases of gaming problems, early warning signs are ignored. Prevention is therefore more effective than remedy. hjzy follows this principle — our platform has tools you can actively use to keep gaming in an enjoyable space.
Every account holder at hjzy must be 21 years of age or older. This is a rule we do not change. Protecting minors from gaming is one of our highest social responsibilities.
Our Responsible Gaming Tools
Deposit Limits
You can set the maximum amount you deposit per day, per week, or per month yourself. Once a limit is set, it takes effect immediately. Lowering a limit is instant — increasing one takes a little time to come into effect, so no one makes a decision in the heat of the moment.
Time-Out Break
Feeling like you need a break? At hjzy you can temporarily close your account for a set period — from one week to several months. During this time logging in or making transactions will not be possible, which helps you get the mental rest you need.
Self-Exclusion
If you need a longer break, hjzy offers a self-exclusion option. It is a strong step to keep yourself away from gaming for an extended period. Once self-exclusion is activated, it cannot be cancelled before the set period ends.
Loss Limit
Set a limit on how much you are willing to lose within a given period. When the limit is reached, hjzy will automatically alert you or close the session, so no further harm occurs in a moment of indecision.
Gaming History Review
After logging into your account, you can view your betting history and deposit and withdrawal records at any time. Understanding your own patterns is the first step in responsible gaming.
Minor Protection
hjzy strictly follows a 21+ age verification policy. If a minor in your household uses your device, you are advised to use browser-based parental control software.
How to Recognise Warning Signs
When gaming crosses the boundary of entertainment and becomes a problem, certain familiar signs appear. If even one of the following is present in your life, it is wise to take a break and seek help.
- You are repeatedly spending beyond your set budget and placing more bets to recover losses.
- You are hiding your gaming habits from family or friends, or lying about them.
- You feel restless, irritable, or anxious when you are not gaming.
- You are spending time on gaming that should go towards work, study, or family responsibilities.
- You are gaming by taking on debt or spending your savings.
- You keep trying to stop but cannot.
Ask Yourself — These Five Things
Do I set a specific budget before every betting session and stick to it?
Is gaming affecting my sleep, eating, or family relationships?
Do I feel happy when I win, but place more bets to recover when I lose?
Am I unable to find any other form of entertainment without gaming, or do I feel low without it?
Has anyone expressed concern about my gaming habits?
If the answer to any of the above questions is "yes", speak with the hjzy support team today. You will receive non-judgmental, confidential support.
How to Use the Tools
How to set a deposit limit
After logging into hjzy, go to your account settings. You will find the deposit limit option in the "Responsible Gaming" section. Set your daily, weekly, or monthly limit there. Keep in mind that the minimum deposit is ৳500 — so choose a realistic amount when setting your limit.
How to take a time-out
You can activate a time-out at any time from the "Break" section in account settings. Once activated, the account cannot be accessed until the selected period ends. If you find that a short break is not enough, consider self-exclusion.
How to activate self-exclusion
Self-exclusion is an important step and hjzy handles it with the highest level of care. Select self-exclusion from account settings or email our support team directly — they will assist you through the entire process. No marketing messages will be sent to you while self-exclusion is active.
Help is Always Available
Contact the hjzy Support Team
Whether you have concerns about gaming, need help using the tools, or simply want to talk — the hjzy support team is available 24 hours a day, 7 days a week, in Bengali and English. Our goal is to support, not to judge.
If something feels wrong, do not wait to reach out — asking for help is an act of courage.
Stay aware, play with joy
Gaming at hjzy should always be a safe and controlled experience. Enjoy our games, cricket betting, or slots — but stay within your limits.