hjzy Privacy Policy — Your Data, Your Rights

hjzy ("we", "our", or "platform") is an online gaming and entertainment service operated for Bangladeshi players. We believe your personal information belongs to you, and keeping it safe is our responsibility.

This privacy policy applies to all individuals who visit the hjzy website (hjzy.lat), register an account, or use any of our services. The information in this policy tells you what types of data we collect, why we collect it, how we use it, and what rights you have.

By using the hjzy platform, you are considered to have accepted the terms of this privacy policy. If you have any questions about this policy, please contact our support team.

To provide you with services and ensure security on the hjzy platform, we may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification, where applicable)
• Address and geographic location

2.2 Account & Transaction Information

• Username and password (stored in encrypted form)
• History of deposits, withdrawals, and bonus transactions
• Partial payment method details (last few digits of bKash, Nagad, Rocket, or bank account)
• Gaming activity history and preferences

2.3 Technical & Statistical Information

• IP address and device type and model
• Browser information, operating system, and language settings
• Time of site access, time spent, and pages visited
• Information obtained from cookies and related tracking technologies

2.4 Communication Information

• Records of live chat messages and email conversations
• Details of customer service requests and complaints

hjzy collects information primarily in the following ways:

• Directly from you: When you create an account, update your profile, fill out forms, or contact our support team.
• Through automated technology: When you browse the hjzy platform, information is collected using cookies, log files, and web beacons.
• From payment processors: Partial information may be received from bKash, Nagad, Rocket, or bank transfer service providers to verify transactions.
• From third-party verification services: Confirmation information from approved service providers for identity and age verification.

hjzy uses your information only for specific legitimate purposes. We process information for the following reasons:

4.1 Providing & Operating Services

• Creating and managing accounts and ensuring secure login
• Processing deposit and withdrawal transactions
• Awarding bonuses and rewards and managing VIP benefits
• Recording gaming activity and ensuring fair play

4.2 Safety & Security

• Preventing fraud, money laundering, and unauthorized access
• Monitoring unusual activity to ensure responsible gaming
• Age verification (compliance with the 21+ requirement) and identity confirmation

4.3 Customer Service Improvement

• Providing 24/7 live chat and email support
• Personalizing your experience
• Identifying and resolving technical issues

4.4 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Responding to legal claims or disputes
• Maintaining records for audit and compliance purposes

hjzy never sells or rents your personal information. However, in certain circumstances we may share partial information with the following parties:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and bank transfer operators to complete transactions.
• Technology & gaming providers: The minimum information required is shared with approved software providers to operate games.
• Identity verification services: Approved third-party services for age and identity confirmation.
• Legal authorities: Government or regulatory bodies on the basis of lawful requests under applicable law.

All of the third parties above operate under strict confidentiality agreements and may use the information only for the specified purpose.

hjzy uses cookies to keep the website running properly. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Indispensable for protecting login sessions, security verification, and core site functionality.
• Functionality cookies: For remembering your preferences (such as language settings).
• Analytics cookies: For reviewing site usage to improve the experience.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some features of the hjzy platform from working correctly.

hjzy uses industry-standard security measures to protect your information. The key elements of our security framework are:

• SSL encryption: All data exchanged between the site and users is protected by SSL/TLS encryption.
• Password hashing: Your password is never stored directly; only an encrypted hash is kept.
• Access controls: Only authorized staff are granted limited access to the information they need.
• Regular security audits: Regular security assessments are conducted to identify and address potential vulnerabilities.
• Data retention period: Once legal obligations and legitimate business needs have been met, your information is securely deleted.

We strive to maintain the highest cybersecurity standards. However, complete security on the internet cannot be guaranteed. In the event of any security incident, we will act promptly in accordance with applicable regulations and notify affected users.

hjzy uses international technology infrastructure, which means your information may sometimes be stored or processed outside your country. Whenever information is transferred internationally, we ensure that the receiving party provides protection equivalent to this privacy policy.

For data transfers, we ensure contractual safeguards and standard data protection practices are in place.

As a hjzy user, you have the following rights regarding your personal information:

9.1 Right to Access

You may request to know what information we hold about you, why we hold it, and how we use it.

9.2 Right to Rectification

If your account contains incorrect or outdated information, you may request a correction. You can also update much of your information directly from your profile settings.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or legitimate business reasons.

9.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

9.5 Right to Data Portability

You may request to receive information about you in a structured, machine-readable format.

9.6 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or email. We will try to respond as quickly as possible after receiving a verifiable request.

The hjzy platform is for users aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21.

If we learn that a minor has created an account or provided information, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has registered on hjzy, please notify us immediately.

When you create an account on hjzy, you may give consent to receive promotional messages. These messages may be sent by email or other approved channels.

• You may unsubscribe from marketing messages at any time.
• Even if you stop marketing messages, you will continue to receive important account-related messages (such as security alerts and transaction confirmations).
• To change your communication preferences, use your account settings or contact the support team.

If the hjzy platform contains links to third-party websites, those websites have their own privacy policies. hjzy is not responsible for the data practices of those websites. You are advised to read the privacy policy of any third-party website before visiting it.

hjzy may update this privacy policy from time to time. For any significant changes, we will:

• Notify you by email at your registered address or through an account notification.
• Publish the updated information on this page.
• Where necessary, re-confirm your consent to the new policy.

Continued use of the hjzy platform after a policy update will be considered as your agreement to the revised policy. We therefore recommend visiting this page regularly.

If you wish to close your account on hjzy, please contact the support team. After account closure:

• Your active personal information will be deleted or anonymized.
• Some information may be retained for a set period due to legal, regulatory, or accounting obligations.
• All pending transactions and balances must be settled before the account is closed.

hjzy supports responsible gaming. We use information about your gaming behavior to:

• Identify unusual or high-risk gaming patterns.
• To assist you or provide options to set limits if needed.
• To implement self-exclusion or deposit limits.

This information is used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.